Objection handling is a skill. How well you handle objections can make the difference between being successful and not. The right approach is to develop the skill of objection handling until it becomes automatic.
Why you should welcome objections
What is an objection? An objection is a way of saying; "I cannot buy because of this reason". In other words "I cannot buy until you have dealt with this reason", or "I will buy when you have dealt with this". It can be a buying signal. An indication that the person wants to buy, but cannot buy yet. In summary an objection happens before the prospect can buy. So we welcome them because it means the prospect is almost ready to buy.
Target Sales Training Objection Handling Model
The Target Objection Handling Model shows you the attitude, skills and action you need to take to be successful. In our training we apply it to your market.
The right attitude to objection handling
You need to have the right attitude. By attitude we mean your overall approach. The right attitude is where you welcome objections and engage with the prospect. The wrong attitude is to get stressed by them and panic. You expect them and prepare for them
How you should react with objection handling
When you get an objection you stay focused. You look interested and ask questions to clarify the objection. Ask about the background to the objection. When ready you summarise the objection.
Closing on the objection
Closing on the objection means getting commitment that if the objection is dealt with successfully, the prospect will be ready to buy. So you could say, "If I can deal with this point will you be ready to go ahead?"
Staying positive when objection handling
The prospect might expect you to give up. You don't. You carry on. Staying positive means you even react positively to the objection. You say something like, "That's a very good point and I should have dealt with that a lot earlier."
What to say when handling objections
When dealing with the objection you explain your solution. Then you ask if that's clear.
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Page last updated 14 September 2017